Thermacare Solutions Ltd – Terms and Conditions

1. Company Information

Full legal company name: Thermacare Solutions Ltd
Trading name: Thermacare Solutions (same as legal name – let me know if you want a
separate trading name)
Company registration number: 15981835
Registered office address: Lancaster House, Amy Johnson Way, Blackpool FY4 2RP
Trading address: same as above (let me know if you want a different trading address
shown)
Email address: enquiries@thermacaresolutions.co.uk
Phone number: 01253 963238
VAT registration number: 487 4141 68
Thermacare Solutions Ltd is registered in England and Wales.
Insurance: Thermacare Solutions Ltd holds public liability insurance with cover up to
£1,000,000, with AXA Insurance UK Plc.
Accreditations and memberships: Thermacare Solutions Ltd is an approved ProPerla
applicator and a Checkatrade verified member.

2. Terms of Business

Enquiries: All enquiries are handled directly by Thermacare Solutions Ltd. We aim to
respond to enquiries within 2 working days.

Surveys: A site inspection is arranged before any quote is provided. Inspections are carried out free of charge, with no obligation to proceed.

Quotes: Quotes are prepared following a site inspection and are based on the work, materials, and access discussed at that time. Quotes are provided in writing and remain valid for 30 days from the date issued, unless stated otherwise. What’s included in the quote: labour, materials specified in the quote, and any preparation work described in the quote. What’s excluded from the quote: any work not specifically listed, including but not limited to structural repairs, electrical or plumbing work, scaffolding (unless stated), removal of existing finishes beyond what’s described, and any additional work identified once the job is underway.

Deposits and payment: A deposit is required to confirm and schedule the job. The deposit amount will be confirmed at quote stage and is typically a percentage of the total job value. Final payment is due on completion of the work, unless otherwise agreed in writing. Accepted payment methods: bank transfer and card payment. Late payment: invoices not paid within 7 days of the due date may be subject to interest and/or referral to a debt recovery process.

Customer responsibilities: The customer is responsible for ensuring Thermacare Solutions Ltd has clear access to the work area, including any keys, alarm codes, or arrangements needed. Parking: the customer should provide or arrange suitable parking for our vehicles close to the property where possible. Loft or roof access: where work requires loft or roof access, the customer must ensure this is clear and safe to use. Electricity and water: where required for the works (e.g. power tools, mixing materials), the customer must provide reasonable access to a power and water supply.

Hidden issues and extra work: If hidden issues are found once work has started (for example, damp, rot, structural problems, or unsuitable surfaces), Thermacare Solutions Ltd will inform the customer as soon as possible, along with the cost and time impact of any additional work required. Additional work will only proceed once agreed with the customer.

Materials and delays: Materials are ordered specifically for each job. Where there are delays in material availability, or delays caused by weather, access issues, or other circumstances outside Thermacare’s control, we will keep the customer informed and reschedule as needed. Thermacare Solutions Ltd is not liable for delays caused by circumstances outside its reasonable control.

Waste removal: Waste created by the works will be removed by Thermacare Solutions Ltd unless otherwise agreed.

Damage: Thermacare Solutions Ltd will take reasonable care to avoid damage to the property. Any damage caused by our work will be put right at our cost. We are not liable for pre-existing damage or issues not caused by our work.

Complaints: If a customer is unhappy with any aspect of the work, they should contact us at enquiries@thermacaresolutions.co.uk or 01253 963238 in the first instance. We aim to acknowledge complaints within 3 working days and resolve them as quickly as possible.

Guarantees and warranty: All workmanship carried out by Thermacare Solutions Ltd is guaranteed for 12 months from the date of completion. ProPerla products carry a separate manufacturer warranty of either 10 or 20 years depending on the specific product applied, full details of which will be confirmed at quote stage.

Governing law: These terms are governed by the laws of England and Wales.

3. Cancellation Policy

Customers who enter into a contract with Thermacare Solutions Ltd away from our
business premises (for example, following a home visit or online enquiry) have a legal
right to cancel within 14 days of agreeing to the contract, under the Consumer
Contracts Regulations 2013.

To cancel, the customer should contact us in writing (email is acceptable) at enquiries@thermacaresolutions.co.uk, clearly stating their intention to cancel.

If the customer asks for work to begin before the 14-day cooling-off period ends, Thermacare Solutions Ltd will ask them to sign a written waiver confirming this request. By signing, the customer acknowledges that if they later cancel, Thermacare Solutions Ltd may charge for the work carried out and costs incurred up to the point of cancellation.

If materials have already been ordered for the job before cancellation, the cost of those materials may be deducted from any refund.

Deposits are refundable in full if cancellation takes place within the 14-day cooling-off period and no work or material orders have been started. Where work has begun, or costs have been incurred (with the customer’s agreement, as above), deposits may be partly refunded or retained to cover those genuine costs.

Where a customer cancels, Thermacare may deduct reasonable costs already incurred, including materials ordered, inspection costs, administration, labour already completed, or other genuine losses directly linked to the cancellation.

Errors and omissions excepted. Thermacare Solutions Ltd reserves the right to correct any genuine error or omission in these terms, quotes, or related documentation.